Shipping policy
Thanks for reading. Here is exactly what shipping costs, when your order starts moving, and how long it takes to reach you.
Everything below applies to orders shipping inside the United States, the only place we currently deliver.
What shipping costs
- $6.99 flat per order, anywhere we ship in the US.
- Free on orders with a subtotal of $100 or more. The subtotal is worked out after any discounts and before tax.
- One charge covers the whole order, however many items are in it.
- The rate shown at checkout is the rate you pay.
Where we deliver
- All 50 states
- Washington, D.C.
- PO boxes
We do not currently deliver to:
- APO and FPO military addresses
- US territories, including Puerto Rico, Guam, and the US Virgin Islands
- Any address outside the United States
When your order starts moving
- The daily cut-off is 1:00pm EST, Monday to Friday.
- Order before the cut-off on a business day and processing begins the same day.
- Order after 1:00pm EST, at a weekend, or on a US federal holiday, and processing begins the next business day.
- Processing takes 1 to 2 business days. That is the checking, picking, and packing before anything is handed over.
Business days run Monday to Friday and exclude weekends and US federal holidays.
How long it takes to arrive
- Method: Standard Shipping With Tracking, on every order.
- Transit: 3 to 6 business days from the moment your order ships.
- Door to door: 4 to 8 business days in total, processing included.
These are estimates based on what we normally see, not guarantees. Where you live and how the carrier network is running that week will both move the number.
Following your parcel
A tracking number is emailed to you the moment your order ships. Enter it on the carrier's own site for the live picture, which is always more current than the email.
Who carries it
We use established national carriers. Which one handles your order depends on your address and which route is running most reliably at the time, so the carrier is not fixed in advance.
Getting the address right
A delivery is only as good as the address typed at checkout, so read it back before you pay. Apartment and suite numbers are the ones most often missed. If a parcel comes back to us as undeliverable:
- We will email you to confirm the correct address.
- A further shipping charge may apply to send it out a second time.
If tracking says delivered and it is not with you
Usually this is a carrier scanning early or leaving it out of sight. Before contacting us, it is worth:
- Checking porches, side gates, mailrooms, and anywhere a parcel might be tucked away
- Asking neighbors and anyone else at the address
- Asking at your local depot or post office, since parcels are sometimes scanned before they are sorted
- Contacting the carrier directly with your tracking number
Give it 24 hours as well, because early scans usually resolve overnight. If it still has not appeared, email us with your order number and we will open it with the carrier ourselves.
What can slow things down
Most orders run to the estimates above. What pushes past them is usually:
- Severe weather across a carrier's network
- Carrier backlogs and industrial action
- Peak periods, particularly late November through December
- Incorrect or incomplete address details
If a significant delay hits your order, we will email you rather than leave you refreshing the tracking.
Returns
Returns, exchanges, and refunds are covered in full in our Returns and Refunds Policy.
Our details
Gilbert Maxwell
Website: gilbert-maxwell.com
Email: customercare@gilbert-maxwell.com
Support: Monday to Friday, 8:00am to 5:00pm EST. We reply within 1 business day.
