Questions, answered

Standard Shipping With Tracking is $6.99. Orders over $100 ship free.

We deliver across all 50 states and Washington, D.C., including PO boxes. We do not currently ship to APO or FPO addresses or to US territories.

Yes. Orders placed before 1:00pm EST on a business day enter processing the same day. Orders placed after the cutoff, or over a weekend or holiday, enter processing the next business day.

Every order is prepared and packed within 1 to 2 business days of being placed.

Once your order ships, transit takes 3 to 6 business days. Door to door, from checkout to delivery, plan on 4 to 8 business days.

The carrier can vary by destination, since we hand each order to the service best suited to your address. Every shipment travels with tracking, whichever carrier delivers it.

You will receive a tracking email as soon as your order ships. Follow your delivery any time on our order tracking page.

You have 60 days from delivery to return an item. Returned pieces should be unworn, unwashed, and in their original condition.

Three steps. First, email customercare@gilbert-maxwell.com with your order number and the item you are returning. Second, we reply within 1 business day with instructions and the return address. Third, ship the item back, and once it passes inspection your refund is issued.

Return postage is paid by the customer, and we do not provide prepaid labels. We never charge restocking fees.

Refunds go back to your original payment method within 3 business days of inspection. Depending on your bank, it can take up to 7 business days more to appear on your statement.

Email customercare@gilbert-maxwell.com within 14 days of delivery with your order number and a photo of the issue, and we will put it right with a replacement or a refund.

Yes, for both faulty and non-faulty items. Email customercare@gilbert-maxwell.com with your order number and the size or color you would like instead, and we will arrange it.

Every product page includes a size guide covering chest, sleeve, and length in inches and centimeters, from XS to 3XL. Open it from the Size guide link beside the size options.

Our clothing is cut true to size. If you sit between two sizes, we suggest taking the larger of the two.

Care instructions are listed per garment on its product page and sewn-in label. As a general rule: wash cold, dry on gentle or flat, and iron warm only if needed.

We photograph every garment as accurately as we can, but screens differ, so a slight variation between your display and the cloth in hand is possible.

Every payment method we currently accept is shown at checkout. Payment is taken when you place your order, not when it ships.

Yes. Checkout is encrypted end to end and handled by our payment providers on secure servers. We never see or store your full card details.

Where applicable, sales tax is calculated and shown at checkout before you pay, as its own line on your order.

We are an email house by choice, so every message is read and answered by a person. Write to customercare@gilbert-maxwell.com. Our hours are Monday to Friday, 8:00am to 5:00pm EST, and we reply within 1 business day.